> For the complete documentation index, see [llms.txt](https://docs.taligate.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.taligate.com/support.md). # Support Reach the support account on Telegram: **@TaligateSupport**. Write in English or Russian. When you message in, include the details that let the first reply actually solve the issue rather than asking follow-up questions. **For a payment problem**, include the transaction ID (TXID) if you paid by manual transfer, or the CryptoBot invoice number if you used @CryptoBot. Also mention which plan and billing period you paid for. **For a withdrawal problem**, include the withdrawal number the bot gave you in its confirmation message. **For anything else** (commands not working, alerts not arriving, wallet stuck on paused), describe what you did and what happened. Your Telegram username and the approximate time helps. ## A note on the information Taligate provides Taligate shows you what public Polymarket wallets are doing. The data comes from Polymarket's public API; the bot does not have any insight into why a trader made a move, whether it will be profitable, or what the outcome of a market will be. Nothing shown in the bot is financial advice. Use it as one signal among many. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.taligate.com/support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.